Shipping FAQ
Q: How long does it take to receive my order?
A: The delivery time for your order depends on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 3-7 business days for delivery within the United States.
Q: How much does shipping cost?
A: Shipping costs vary depending on the weight and dimensions of your order, as well as the shipping destination. You can calculate the shipping cost for your order by adding the desired items to your cart and entering your shipping address during the checkout process. The shipping cost will be displayed before you complete your purchase.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $100 within the United States. Free shipping will be automatically applied at checkout for eligible orders.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
Q: Do you ship internationally?
A: No, we don't ship internationally.
Q: What if my order is lost or damaged during shipping?
A: In the rare event that your order is lost or damaged during shipping, please contact our customer support team at support@5baquariums.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible at support@5baquariums.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to change the shipping address.
Q: Can I ship to a different address than my billing address?
A: Yes, during the checkout process, you can enter a different shipping address than your billing address. Please ensure that the shipping address is accurate and complete to avoid any delays or issues with the delivery of your order.
Q: What if I have more questions about shipping?
A: If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at support@5baquariums.com. We are here to assist you and provide any additional information you may need.