Shipping Policy
Live Stock Shipping
At 5B Aquarium Supplies, we understand the importance of shipping live stock safely and securely. We take great care in ensuring that your aquatic pets arrive at their destination in optimal health and condition. In this guide, we will outline our shipping process and the measures we take to guarantee the well-being of your beloved aquatic companions.
1. Over Night Shipping :
When it comes to shipping live stock, proper packaging is crucial. We use high-quality materials and specialized containers designed to maintain a stable environment during transit. These containers are equipped with insulation and padding to protect your aquatic pets from temperature fluctuations and physical damage.
2. Temperature Control:
Aquatic animals are highly sensitive to temperature changes. To ensure their well-being, we carefully monitor and regulate the temperature inside the shipping containers. We use insulated packaging and include heat packs or cool packs, depending on the weather conditions, to maintain an optimal temperature range throughout the journey.
3. Oxygen Supply:
Proper oxygen supply is essential for the survival of live stock during transportation. We ensure that our shipping containers have adequate ventilation and oxygen circulation to keep your aquatic pets healthy and stress-free. This helps to prevent any potential oxygen deprivation during transit.
4. Fast and Reliable Shipping:
We understand the importance of prompt delivery when it comes to live stock. We work with trusted shipping partners who specialize in handling live animals. They prioritize the safe and timely delivery of your aquatic pets, minimizing the time they spend in transit and reducing stress levels.
5. Tracking and Support:
We provide tracking information for all live stock shipments, allowing you to monitor the progress of your order. In case of any concerns or questions, our dedicated customer support team is available to assist you. We are committed to ensuring a smooth and worry-free shipping experience for our customers.
6. Live Arrival Guarantee:
We stand behind the quality of our live stock and guarantee their safe arrival. In the unlikely event that any issues arise during shipping, such as loss or damage, we will work with you to find a satisfactory solution. Your satisfaction and the well-being of your aquatic pets are our top priorities.
2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.
Once we receive a valid claim, we will refund you for the value of the fish in full within 5 business days. We do not send out replacements.
*Please note the shipping cost pays for only a portion of the actual Overnight fee. In order to make overnight shipping available service to our hobby we DO NOT refund shipping charges.
Live Fish, Invertebrates & Plants Delivery Schedule
The following schedule shows anticipated delivery based on the day you place your order. As delivery issues (such as inclement weather) may arise, please wait for an email confirming the delivery date for your order.
If we need to contact you for any reason about your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.
Fish and Invertebrates
All Fish Invertebrates and Plants are shipped via Next Day Shipping.
| Order By 11:00 PM PT | Receive On |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Tuesday |
| Friday | Tuesday |
| Saturday | Tuesday |
| Sunday | Tuesday |
Terms & Conditions
In order to ensure that the Live Fish, Invertebrates, & Live Plants are kept in a safe environment, please be available to sign for the package the day that the order arrives. Please accept the package even if it is late, as it cannot be returned to the vendor. If you are not available to sign for the package, we can only guarantee a refund of the price of the Live Fish & Invertebrates and not the shipping cost.
If regrettably your Live Fish, Invertebrates, or Live Plants arrives deceased, will gladly issue a refund. We don't not reship all or partial orders. We don't refund the shipping cost.
Live Fish, Invertebrates, & Live Plant arrivals must be acclimated immediately upon receipt.
We recommend that all new aquatic life be quarantined for 14 days. We will not refund or replace any existing Live Fish, Invertebrates, or Live Plant that is injured or becomes ill as a result of introducing new aquatic life to your aquarium.
Live Fish, & Invertebrates, & Live Plants refunds may only be given by contacting Customer Relations. Live Fish, & Invertebrates, & Live Plants CANNOT be returned.
Returns or refunds cannot be offered on Live Fish, Invertebrates, or Plants that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
Disclaimer: The Live Fish, Invertebrates, and Live Plant, temperament guidelines and care requirements provided on this web site are based on our experience and research, and will be applicable in most cases. However, each specimen is unique and some Live Fish, Invertebrates, or Live Plant care requirements may not match information from other sources. There are often differing opinions on the care of some Live Fish, Invertebrates & Live Plant species, even among experts. Therefore, we encourage you to conduct your own research, especially if you have questions about best practices to care for your Live Fish, Invertebrates & Live Plants. Shipping costs are NOT refundable
Backorders
If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be CANCELED from your order. You may reorder once they become available again.
Cancellations:
If you need to cancel your order for any reason, email us at support@5baquariums.com and include "CANCEL" in the subject line along with your order number.
The deadline to cancel an order is 12pm PST on the day your fish are scheduled to ship.
5baquariums.com complies with all State and Federal import, export, and shipping regulations regarding transportation and keeping exotic fish, coral, and plant species.
USA and California:
Wolf fish (snakeheads), freshwater stingrays, piranha, channel catfish, tilapia, walking catfish, parasitic catfish, Florida gars, newts except fire belly, regular dojo loach, all endangered species not covered by CITES certification (such as Asian Arowana), certain freshwater plants including cabomba, parrots feather, water lettuce, duckweed.
Arizona:
Electric Eels, Blind Cave fish, Florida Gar
Florida:
Electric eels, electric catfish, tiger fish
Hawaii:
Nearly everything, this is a restricted state that requires management approval before shipping anything.
Louisiana:
Electric eel
Michigan:
Gold dojo loach, bitterling
Mississippi:
Electric eel, electric catfish, tiger fish, peacock bass, all Florida and South American gars and barracudas, carapo banded knifefish
Oklahoma:
Electric eel, electric catfish, arapaima, silver arowana, and blue arowana
South Carolina:
Electric eel, blind cave fish
Texas:
Arapaima, electric eel, electric catfish, South American and Florida Gars, African pike and tiger fish, South American barracuda freshwater.
Utah:
Blind cave fish
Dry Goods Shipping
At 5B Aquarium Supplies, we are passionate about providing exceptional care for your aquatic pets.
At 5B Aquariums Supplies, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your aquarium supplies and livestock in a timely manner and in perfect condition. This shipping policy outlines our procedures and guidelines to ensure a smooth delivery process.
Shipping Methods
We offer various shipping methods to cater to different customer needs. Our available shipping options include standard shipping, expedited shipping, and overnight shipping. The shipping method you choose will determine the estimated delivery time and cost. Please note that the delivery time may vary depending on your location and the availability of the products you have ordered.
Processing Time
Once your order is placed, our team will work diligently to process and prepare your items for shipment. Our standard processing time is typically 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we will do our best to ensure your order is processed and shipped as quickly as possible.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at the checkout page before you finalize your purchase. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your items.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date. You can track your order by visiting the carrier's website and entering the provided tracking number.
Shipping Restrictions
While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you promptly and provide assistance in finding alternative solutions.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution. Please note that claims for lost or damaged shipments must be reported within 48 hours of delivery.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team. You can reach us by phone at 2083904709 or by email at support@5baquariums.com. We are here to assist you and provide any necessary information to make your shopping experience with us enjoyable and hassle-free.
Cancellations:
If you need to cancel your order for any reason, email us at support@5baquariums.com and include "CANCEL" in the subject line along with your order number.
The deadline to cancel an order is 12pm PST on the day your Order are scheduled to ship.
Backorders
If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be CANCELED from your order. You may reorder once they become available again.